Organic Thai Hom Mali Brown Rice

Shipping Option 1 : Delivery of ‘Single Bags’

Question 1: How will I receive my order?

Answer 1: Your order will be shipped via FedEx.

Question 2: How can I track my shipment?

Answer 2: You will receive your order's Tracking Number by Email and can also be viewed in the “My Accounts” section. 

Question 3: How many days will the shipment take to arrive at the delivery address?

Answer 3:

Warehouses operate from Monday 9am to Friday 2pm

Any orders placed from Monday-Thursday before 9am will get FedEx dispatched the next day at the earliest.

Any orders placed from Monday-Wednesday after 9am will get FedEx dispatched ‘the day after’ at the earliest.

Any orders placed from Thursday after 9am will get FedEx dispatched on Monday at the earliest.

Any orders placed before 9am Friday on Friday – will get FedEx dispatched on Monday at the earliest

Any orders placed after 9am Friday on Friday – will get FedEx dispatched on Tuesday at the earliest

Any orders placed on Saturday, Sunday – will get FedEx dispatched on Tuesday at the earliest.

Shipping Option 2: Delivery of ‘Pallets’

Question 1: How will the pallet be shipped? 

Answer 1: Pallets will be shipped via LTL carriers.

Question 2: How many bags are there on a pallet?

Answer 2: If a pallet contains 25-lb bags then there will be 80 bags per pallet.

Question 3: Is the pallet shrink-wrapped?

Answer 3: Yes

Question 4: How can I track my shipment?

Answer 4: You will receive your order's Tracking Number, along with the BOL, by Email and they can also be viewed in the “My Accounts” section. 

Additionally, you can track the shipment via LTL PRO

 Question 5: How many days will the pallet take to arrive? 

Answer 5: It will take 2 working days to dispatch from Olam's third-party warehouse. The pallet generally takes 3-8 days from the date of Dispatch. That is a total of 5-10 days for delivery from the date of ordering.

Question 6: Does the pallet arrive with a forklift? Or do customers need a forklift?

Answer 6: Customers have the option of choosing the shipping method.

Option 3: Self-pickup at the warehouse 

Question 1: Can I pick up the stocks from the warehouse? If yes, how?

Answer 1: Yes, you can.

After the order is placed using the pickup option, a release document, which contains the pickup details, is sent to your registered Email address. You can then schedule a pickup appointment with the warehouse, around 24 to 48 hours before the pickup. 

Please note that since Olam operates from third-party warehouses, customers are required to schedule the pickup, which is free of cost. However, some warehouses charge for missed appointments and same-day pickups, which will be invoiced to you by the warehouse directly. 

Olam recommends customers communicate via email with the appropriate warehouse to schedule a pickup appointment and send their vehicle for pickup at the scheduled time.

If you have more questions, please ask in the “Product Questions” section and we will answer them at the earliest.

Our warehouse details are given on the link here