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Shipping

I did not get my shipment specific documents?

Please contact us at US-EN-CustomerSupport@olamnet.com for any documentation that may be missing.

What is lead time?

Lead Time is the time it takes for Olam to prep and process your order. This typically ranges from 2 to 15 days depending on the product's packaging and treatment. You will find this on every product page listed as 'Ships In' or 'Lead Time'.

I need product certifications for an audit.

You will find most certifications on the ' Our Certifications' page at the top of your screen. Can't find what you are looking for, please contact us through LiveChat or email US-EN-CustomerSupport@olamnet.com

What is my order status?

You can check your order status at any time by logging into your account, selecting 'My Account' > 'My Orders > view the order you are seeking information on and the up-to-date status will be available. If you still have questions or concerns, please contact us on LiveChat or at US-EN-CustomerSupport@olamnet.com

What payment methods do you offer?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), eCheck, and Credit Key Business Credit NET30, ACH/Wire. For certain larger/regular customers we also offer Olam Payment terms NET30

What is the ACH/Wire transfer process?

Our ACH/Wire Transfer details will be sent to you once your order is confirmed via Olam Payment terms. Please note that all wire transfers must be received before your order will be confirmed and begin processing.

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