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Help Center

 

Account Creation
My account is locked, why?
Here are a few reasons why your account may be locked: You haven't been approved yet OR You forgot your password and are locked out due to multiple incorrect attempts. If you believe this is the case, please contact Olam Edible Nuts Customer Support to unlock your account. Contact Email US-EN-CustomerSupport@olamnet.com
How do I sign up to be a customer?
Olam has a New Customer Registration form located online. Simply fill out the form and submit! Olam will review the information and your account will be approved within 5 business hours.
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Order Information
How do I order a product not on the website?
For any inquiries about Edible Nut products not available on our website, please contact us at US-EN-CustomerSupport@olamnet.com.
I want to make a change to my order. What next?
If you would like to make a change to your order, or cancel your order, please contact us at US-EN-CustomerSupport@olamnet.com.
I missed my appointment to pick up my order. What now?
If you missed your scheduled pick up, you can reschedule your appointment at your convenience.
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Customer Service
How do I schedule an appointment to pick up my order?
Please determine the warehouse location that is processing your order by checking your Warehouse Release.
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Product Information
I have a problem with the product I received. What now?
If you encounter an issue, please refer to the Terms and Conditions associated with your order for more information.
I have additional product specification questions?
To view Product Specification sheets pertaining to our products, please log in to your account and visit the page of the product you are interested in (files are only visible to logged in customers).
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Shipping
I did not get my shipment specific documents?

Please contact us at US-EN-CustomerSupport@olamnet.com for any documentation that may be missing.

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